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Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1–3 business days. Once dispatched, delivery typically takes around 3–7 business days. Delivery times are estimates and may vary depending on your location and carrier.
Shipping within Australia is free. Orders are sent with Australia Post or our local and international delivery partners, and some parcels are sent directly from our overseas suppliers.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information, where available. You can also visit our Track Your Order page for updates.
Can I return my order?
Of course! Aussie’s Charm offers a 30-day money-back guarantee.
If you’re not completely happy with your order, please contact us at info@aussiescharm.com within 30 days of receiving it. Our team will guide you through the return process.
Return conditions apply, and your rights under Australian Consumer Law remain unaffected.